This is a company that is highly dedicated to their clients. Design cares about what their clients needs are and are very compassionate when it comes to devastating losses to families and business. Immediately responsive to any requests or concerns. I love working with a company as Design Restoration.
“ Professional and reliable!”
As an agent through Farmers Insurance I have seen the great work that Design Restoration does and would highly recommend them to anyone needing a professional and reliable contractor after a claim!
My husband and dog died in a fire at my house in May 2015. My life totally changed in a matter of hours. I lost my family, my house and all my possessions. Design Restoration helped me to start rebuilding my life that same night after the fire. They boarded the house within hours of the fire. Ray Santiago, President of Design Restoration and Reconstruction , explained and helped me understand the process of rebuilding after a fire. The kindness, patience and caring that I received from all the employees with this company was very important to me. They communicated with me on a weekly and sometimes daily basis on the progress of my house restoration. They were always available and NEVER failed to answer any questions or address any concerns I had- I felt confident that they would do everything possible to rebuild the house to my specifications. I have found that it is very rare today to get that kind of customer service! I can't thank the employees of this company enough for their support in helping me through this most difficult tragedy in my life. My house is now complete- Above and beyond expectations!
“ THEY ARE ON IT”
These guys are fantastic. I mean my basement was a mess. They came today got everything out, plumbers coming tomorrow! THEY ARE ON IT!!! Thank you Andy and the guys for making this big problem small again. And I also want to give them kudos for staying as late as they did.
“They are a stand up company”
Design restoration has given me all the tools and resources I need to continue my work as an insurance restoration sales and estimator. They are a stand up company with all the things I love about my career, caring compassionate and dedicated to the clients and there employees. I'm grateful to be working with such a wonderful company. If you should ever find yourself needing help in anyway, please don't hesitate to call.
“Stellar, professional service.”
I highly recommend this company!! Very thorough and professional.
Design Restoration is a top notch restoration company in Northeast Ohio, that provides nothing but excellent service to every customer they serve.