A burst pipe, an overflowing tub, a sewer backup or a flooded basement can turn your home or business upside down in minutes. Design Restoration & Reconstruction has helped Northeast Ohio property owners recover from water damage since 1994. Our IICRC certified team is available 24/7 and can often be on site within one hour of your call, from our offices in North Canton and New Philadelphia.
Water damage emergency? Call (330) 563-0010, day or night.

Why Fast Water Damage Response Matters

Water does not stay where it lands. It soaks into drywall, flooring, insulation and framing, and the longer it sits, the more expensive the repair becomes. Mold can begin to grow within 24 to 48 hours, and materials like hardwood and drywall can be lost if they are not dried quickly. Responding within the first few hours is the single biggest factor in limiting damage and keeping your repair costs and insurance claim manageable.

Common Causes of Water Damage We Handle

  • Burst or frozen pipes
  • Flooded basements and sump pump failures
  • Sewage and sewer backups
  • Overflowing sinks, tubs and toilets
  • Water heater and appliance leaks (washers, dishwashers, refrigerators)
  • Roof leaks, ice dams and storm damage
  • Heavy rain and surface flooding

Our Water Damage Restoration Process

  1. Emergency contact and dispatch. Call us 24/7 and a member of our team will ask a few quick questions and send a crew, often within one hour.
  2. Inspection and assessment. We find the source, stop it if needed, and use moisture meters to map how far the water has traveled, including inside walls and under floors.
  3. Water removal. Professional extraction equipment removes standing water quickly to limit further damage.
  4. Structural drying and dehumidification. Commercial air movers and dehumidifiers dry the structure, including wall cavities, subfloors and hardwood floors. We check moisture levels daily until everything is dry to industry standards.
  5. Cleaning and sanitizing. Affected areas, carpets and contents are cleaned and sanitized, which is especially important after sewage or flood water.
  6. Repairs and reconstruction. As a full service restoration and reconstruction company, we handle the rebuild too, from drywall and flooring to complete renovations, so you work with one team from start to finish.

Clean Water, Gray Water and Black Water

Not all water damage is the same. The industry classifies water by contamination level, which affects how it must be handled:

  • Clean water (Category 1) comes from a clean source like a supply line. It is the least hazardous but can become contaminated if left standing.
  • Gray water (Category 2) contains some contaminants, such as water from a washing machine or dishwasher.
  • Black water (Category 3) is grossly contaminated, such as sewage backups or flood water. It requires protective equipment, removal of affected porous materials and thorough sanitizing.

Our technicians identify the category on arrival and follow the correct procedures to keep your family or employees safe.

Help With Your Insurance Claim

Water damage is one of the most common property insurance claims, and the process can feel overwhelming. We specialize in insurance claims restoration and document the damage, moisture readings and work performed so your adjuster has what they need. Our team keeps you informed at every step, from the first call through final repairs.

Residential and Commercial Water Damage Restoration

We restore homes, apartments, offices, retail spaces, schools and other commercial buildings. For businesses, we work to reduce downtime and can scale up equipment and crews for large losses.

Areas We Serve

We provide water damage restoration throughout Stark, Portage, Wayne, Summit, Tuscarawas, Holmes and Carroll Counties, including Canton, North Canton, Massillon, Akron, Green, Hartville, New Philadelphia, Dover, Wooster, Sugarcreek, Uhrichsville and the surrounding communities.

Water Damage FAQs

How fast can you get to my property? We are available 24/7 and can often be on site within one hour of your call, depending on your location and conditions.

Does homeowners insurance cover water damage? Many policies cover sudden and accidental water damage, such as a burst pipe. Gradual leaks and outside flooding are often treated differently. Check your policy or call your agent; we can help document the damage for your claim.

How long does it take to dry out a home? Most structures dry in about three to five days, depending on how much water there was, the materials involved and how quickly drying started. We monitor moisture daily so you know where things stand.

What should I do while I wait for your crew? If it is safe, shut off the water source and turn off electricity to affected areas. Move valuables and electronics to a dry place, and avoid using household vacuums on standing water.

Do you also handle the repairs? Yes. We are a full service restoration and reconstruction company, so the same team that dries your property can complete the repairs.

Call Design Restoration for 24/7 Water Damage Help

When water damage strikes, make Design Restoration your first call. North Canton: (330) 563-0010. New Philadelphia: (330) 440-6126.